FAQs

FAQs

Read most popular questions about WP Sprint.

Take a look at the most popular questions about WP Sprint. It is very likely that we already have an answer for you!

How does pricing work?

Every WordPress website is different and so are their maintenance and support requirements. That’s why we offer 3 different packages so that you only pay for what you need instead of what we have to offer.

If you feel that the plans are not enough in any way and your requirements are different, please schedule a call with one of us and we can recommend you which plan is right for you or else can make a custom plan just for you as well.

What support do you offer?

As part of our Elite WordPress maintenance plan, we offer an insurance policy for your website. If the website is hosted and maintained with our team and the site goes down for any reason – including client error – our team will restore it.

You won’t find this type of support on any standard hosting or WordPress maintenance plan.

Customer service is extremely important to our team. As one of our clients, you’ll have a dedicated development coordinator/account manager, so you always have a main point of contact for questions and support.

Does the service include hosting?

Yes, the Elite plan includes secured hosting on servers specifically designed for WordPress.

WordPress sites tend to perform poorly and load slow on most shared hosting environments because of the database. Our servers reside on a specialized WordPress “Only” environment with the newest PHP version and multi-cluster, fast hardware with in-RAM caching and object caching.

Why are WordPress security updates important?

Because of the popularity of WordPress, it is heavily targeted by hackers. Outdated plugins and software is the No. 1 cause of infection for WordPress sites.

WordPress plugins and themes are similar to software on your computer where updates are released frequently. These updates often include security patches for known vulnerabilities.

If you skip updating the plugins, you can leave your site vulnerable to security breaches and performance issues.

Only a skilled WordPress developer should perform updates on your site, so they can catch and fix plugin compatibility issues or breaks immediately.

We’ve found that performing plugin & theme updates on a monthly basis is the best way to protect your website & keep it optimized for performance.

Why are daily backups important?

Every site on the Internet is vulnerable to hacking regardless of security protocols. If a site does get hacked, all content and design files could be lost if it is not properly backed-up.

We take full back-ups (database and site files) for our clients’ sites on a daily basis (only in elite plan) to protect their entire site and to ensure nothing gets lost under a worst case scenario.

Do you only maintain WordPress sites?

Yes, WordPress (despite having so many technologies) still empowers 33% to 40% of the internet. If your site is not a WordPress site, we specialize in WP conversions and are happy to discuss the benefits of converting. If you’re not sure if your website is on WordPress, contact us.

What if my existing site is super slow?

There are a lot of different reasons and influential factors that can cause slow load times and page speed.

As part of our complimentary site review, one of our developers will run different speed tests to diagnose any performance issues. Based on the site review & performance results, we’ll put together an optimization plan to improve both mobile and desktop scores.

Many of our clients see a boost in page speed when switching from other maintenance plans to our services & servers that are designed for WordPress.

What if my existing site is hacked?

Act quickly as a hacked site left alone could end up getting blacklisted by Google and removed from search indexes. Our elite plan keeps you covered from this and if you are not one of our existing customers, then you can either opt for our plan or else we can put together a site clean-up plan & discuss how to protect your site against future attacks.

Do you maintain WooCommerce sites?

Yes, our team specializes in WooCommerce development and maintenance and we have over 10 years of WooCommerce experience.

WooCommerce sites have unique requirements when it comes to security, performance, and hosting. WooCommerce is the most customizable & flexible e-commerce solution. One of the advantages of using WooCommerce is that it integrates seamlessly into a WordPress website.

The only downside is that WooCommerce and the associated plugins require monthly maintenance by an experienced PHP developer in order to keep your online store running smoothly.

What is WordPress maintenance service?

As WordPress is open source software, it has regular updates to improve your website security, performance, stability and adding new features. With WordPress core updates taking place, all themes and plugins, also have updates for those same reasons.

By ignoring or doing those updates themselves, WordPress website owners are sitting on a ticking timebomb. Sooner rather than later the outdated website can be broken or even hacked!

With our WordPress maintenance service, you can focus on your business and not on your website issues. We will provide proper care of your website to ensure it is up to date, secure and stable 24/7.

Why should I choose WP Sprints?

We are a team of WordPress experts who offer:

  1. 10+Years of Experience in WordPress
  2. Responsive & Responsible Communication
  3. We believe in pro reacting and not reacting
  4. Delivered 500+ Web Projects
  5. Flexible pricing & plans

Do you offer custom development services?

Yes, we do offer WordPress custom development service.

Can I hire Wp Sprints for a specific task or project?

Yes, you can, with our WordPress support service you can hire us for any WordPress related task on both fixed & hourly pricing models.

Do you manage WordPress Multisite networks?

Yes, we do, however, every WordPress installation will need a separate maintenance plan. If you have more than 5 websites that need to be maintained, sign up for a white label maintenance plan.

Can I change site care plans?

Yes you can change your plan at any time. Simply contact us to do so.

How does onboarding process work?

Once you sign up for the care plan that makes the most sense for you, you’ll receive a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we’ll have your plan fully implemented in 24-48 hours.

What if I need help making edits and adding content to my site?

Our WordPress trainer can arrange a personalized online training session and train you on how to make content edits on your website and take advantage of all the great tools on WordPress. Contact us to learn more.

What if I need other design or development work done on my site?

We have a full team of web designers and web developers and over 10 years of experience in WordPress. Unlike other web design agencies, we consider the whole website in terms of WordPress maintenance, security and long-term performance.

Client Testimonial

I wanted to completely restructure my website and As I am blind, manipulating websites is not something I “want” to do. Until I heard of WPSprints. I can tell you that his team is highly responsive, quickness’s and accurate.Yes, we are many time zones away, but that was never used as an excuse, and frankly, never came up as a barrier to working together.

Paritosh personally responds to all correspondence, and his team executes flawlessly. I highly recommend Paritosh, and invite you to visit my website at www.andrevanhall.com to see his work.

Andre Van Hall, AndreVanHall.com